Contact Us

Every great discovery begins with a conversation. Whether you’re seeking advice for your next journey or need assistance with your gear, we are here to guide you. Reach out to us—wherever your heart leads, we’ll make sure you get there with ease.

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FAQs

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Office

1547 AVENIDA SELVA FULLERTON, CA 92833

Email us

arc.chromatic@gmail.com

Call us

Phone: 323-325-8785
8:00AM - 5:00PM CST

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Frequently asked questions

Have questions? We’re here to help

Do you offer a warranty on your travel suitcases?

Yes, we take immense pride in our craftsmanship. All EXPLORICA suitcases come with a Lifetime Warranty (A/S). We believe your luggage should be a lifelong companion on your journeys, so we are committed to repairing it whenever needed.

How do I know which gear is right for my specific trip?

We provide detailed guides and specifications for every product. Whether you are planning a high-stakes business meeting or an elevated glamping retreat, our curated collections are categorized to help you find the exact tools you need for your mission.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can also monitor your delivery status in real-time through the 'Order Tracking' section on our website.

How long does shipping usually take?

We strive to get your gear to you as quickly as possible. Generally, orders are processed within 1-2 business days. Once shipped, delivery typically takes:

Domestic (US/Local): 3- business days.

International: 7-12 business days, depending on your location and local customs processing.

You will receive a tracking number as soon as your package is on its way so you can follow its journey to your doorstep.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders within 1-2 business days. If you need to make changes, please contact us at arc.chromatic@gmail.com within 12 hours of placing your order. Once a tracking number is issued, changes may no longer be possible.